Shipping times quoted are shipping times only and do not include order processing time. Please feel free to call with any urgent requests to avoid any miscommunication...
ORDER HOTLINE: 1-803-808-9479
Incorrect Shipping Address
Please make sure your address is complete and accurate. Lost Packages due to an incorrect shipping address will not be replaced, unless the package is returned. If we receive the package back, additional postage is required before we will re-ship the package. If the lost/returned package is our fault, it will be replaced and reshipped at our expense. NO REFUNDS will be given on lost or returned packages if it was not our fault.
We will accept returns up to 7 days after you have received your order. Returns must be in NEW condition, with original packaging. A 20% restocking fee will be applied to all returns.
SHIPPING is non-refundable.
Address returns to:
5140 Nizhoni Trail
Las Cruces, NM
EXCHANGE: We will be happy to exchange any costume for a different size. Costume must be returned in new condition with original packaging. Please enclose $7.50 check or Money Order to cover return postage (USA only). Include a note with your return that includes your order number and size of costume you are exchanging for. There is NOT a restocking fee for exchanges. Cancellation Policy: Orders can only be canceled at our discretion. If an order is in the process stage during peak seasons they are difficult for us to cancel. We reserve full right not to cancel an order, although we will try our best to accommodate you.